*** WE TAKE CARE OF ALL GARDENS, NOT JUST HOLIDAY HOMES***
Grass cutting, Hedges cut, garden tidying, tree work, Clearance work
Domestic appliance Repairs, Garden Equipment Repairs
SIRET N0: 849 972 146 0013
FULLY INSURED BY: ALLIANZ
WELCOME
Thank you for coming to our site.
Let us fully manage your holiday home, or your own home, Our highly qualified employees are happy to
turn any idea you may have into reality – with unrivalled talent and finesse.
Our Service to You
We operate a Fixed price structure, so you have full transparency, and can control your budget. We appreciate that every property is different, so we would visit your property and carry out a review with you, so we can both tailor the package to suit your needs, and budget.
Discover more about our extensive range of professional services. We constantly update this page, but if you still can’t find what you’re looking for, please feel free to get in touch with us – we will be more than happy to help.
Legal Notice
Legal Notice
Name of company
TERMS AND CONDITIONS
These terms of use apply to our website and by accessing our website you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site.
We recommend that you print a copy of these terms for future reference.
Version 1.0
last modified 17/03/2019
Who are we?
We are Normandy Holidayhome Services. We operate Normandyholidayhomeservices.com.
All references to “we” “our” “us” or “company” within these terms of use are deemed to refer to Normandy Holiday home Services.
Our registered office is:
Le Vivier
Beauchene
61800
Tinchbray Bocage
Normandy
France
User eligibility
As a condition of your use of our website, you warrant to us that you will not use it or any material or information on it for any purpose that is unlawful or prohibited by these terms. You warrant that you are at least 18 years old and have the legal authority to use this website in accordance with these terms. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
You agree to be financially responsible for all charges, fees and other sums of whatever nature which arise out of your use of any of this website.
Modifications
We amend these terms from time to time. Every time you wish to use our website, please check these terms to ensure you understand the terms that apply at that time.
We may also update and change the content of our website from time to time, and in our absolute discretion, to reflect changes to our products and services, our users' needs and our business priorities, amongst other things.
Availability of our site
We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our website for business and operational reasons.
Information on our site
The content on our website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our website.
Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete or up to date. The website may contain technical inaccuracies, and typographical and other errors.
We have the right to change the prices of holiday services and arrangements featured or mentioned on our website at any time without prior notice. If a price is obviously incorrect we will not be bound by it. You must ensure you check all details of the chosen service.
Use of content
We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any pages from our website for your personal or non-commercial use and you may draw the attention of others to content posted on our website.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
You must not use any part of the content on our website for commercial purposes, without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Links
Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those websites or resources, and we do not accept any liability whatsoever or howsoever arising in relation to any such websites or resources.
Third party content
This website may include information and materials uploaded or provided by third parties. This information and these materials have not been verified or approved by us. The views expressed by other users or third parties on our website do not represent our views or values.
Limitation of liability
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
No warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy or completeness of any of the material or information contained on our website or as to the nature, standard, suitability or otherwise of any products or services offered by us or on our behalf. Except as set out above, we shall not be liable for any loss or damage or other sum or claim of any nature whatsoever (direct, indirect, consequential or other) which arises, directly or indirectly, in connection with our website including, for the avoidance of doubt and not by way of limitation, any use of any information or material contained on our website or any inability to access or use them (or delay in doing so).
If any exclusions or limitations contained in these terms are found, in whole or part, to be unlawful, void or for any other reason unenforceable for any purpose, that exclusion or limitation, or the part in question, shall be deemed severable and omitted from these terms for that purpose. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these terms.
How we may use your personal information
We will only use your personal information as set out in our privacy statement.
Which country's laws apply?
These terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by French law. We both agree to the exclusive jurisdiction of the courts of France. These terms of use apply to our website and by accessing our websites you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our sites.
We recommend that you print a copy of these terms for future reference.
Version 1.0
last modified 17/03/2019
PRIVACY STATEMENT
Introduction
Your privacy is of the utmost importance, we are therefore committed to safeguarding your personal information. That starts with helping you understand our privacy practices.
This statement describes the personal information we collect, how it is used and shared, your choices regarding this information and applies to any users of our services.
Any reference in this statement to information or personal information is to “personal data” as defined under the General Data Protection Regulation.
Version 1.0
last modified 17/03/2019
Who are we?
We are Normandy Holidayhome Services.
All references to “we” “our” “us” or “company” within this statement or within any opt-in notices are deemed to refer to Normandy Holidayhome Services.
Our registered office is
Le Vivier
Beuchene
61800
Tinchbray Bocage
Normandy
France
Data controllers
For your reference the data controller is:
Normandy Holidayhome Services
Le Vivier
Beuchene
61800
Tinchbray Bocage
Normandy
France
The Data controller representative is:
John Edward Harman, Director who can be contacted at info@normandyholidayhomeservices.com
The personal information we collect
We collect the following categories of information:
1. Personal information you provide
For example, this information may be collected when you:
Contact us about any of our services
Create or update your account
Subscribe to a newsletter
Enquire about, book or review any other service
Enter a competition
Calculate your travel distance from a property
The type of information we collect from you may include your name, email address, phone number, postal address and account password. If you are looking to let a property with us it may include your property name, property location and current letting status. For training and compliance purpose, phone calls with our contact centre may be recorded. Where this is the case you will always be notified beforehand.
We may ask for information such as the names and ages of guests in your party, some of whom may be under 18. If you provide us with information for anybody under the age of 18, you will be asked to confirm that you are their parent or guardian and you agree to us handling their personal details.
2. Information created when you use our services
The following types of information are created when using our services:
Site management information
For your online experience to function, we set whether you are logged in or out and record anonymous information to maintain your identify across multiple servers. Server logs are collected to monitor technical errors, aid diagnosis and other system activity which may include your device & IP Address.
Session information
So that we can continually improve our service to you we record session information. This data includes booking information, any searches performed and saved, cottages shortlisted along with dates and times for each. It may also include non-personally identifiable information such as your IP address and customer ID, along with your device information such as operating system with browser or app version as applicable.
Analytics information
We use analytics tools to understand how users find, move around and interact with our websites and apps to continuously improve and optimise our service.
3. Information from other sources
We may collect information relating to you or products or services you purchase from us from other sources which may include:
Business partners who help us facilitate the services we provide, such as payment providers, email service providers and review partners.
Marketing service providers such as social media and search engines
Insurance providers when you make a claim on either of our holiday insurance or damage waiver products
Businesses that collect, collate and supply information to us, such as marketing list and database providers
Other businesses through whom we advertise our products and services
Consultants who provide services to us, such as recruitment agencies
Publicly available sources
Information from these sources may be combined with other information in our possession.
Cookies and third-party technologies
We may also gather information from cookies, web beacons or similar technologies from the internet.
'Cookies' are small text files stored on your computer by your browser or device by websites, apps, online media and advertisements. Like most websites this one uses cookies. To learn more about these technologies, please see our Cookie Policy.
How we use your information
Our main purpose in collecting your personal information is to provide you with the services you requested and those which we believe will improve your experience with us.
We may use your information in the following ways:
Providing services and features
Show you recently viewed, wishlisted items or saved searches.
Understand your onsite behaviour so that we may personalise our marketing service to you
Calculate your travel time and distance from a property
Verify your eligibility for any products, promotions or services we offer
Provide guest or user reviews on our website
To assist you when you contact us
Monitor and improve our services
To perform functions and services otherwise described to you when we collect your information
To fulfil a contract
When you use our services, for example changeovers, cleaning, key holding, booking a holiday or letting your property through us, we will need you to supply us with specific information required to fulfil a contract or related contracts, such as the contract created between the property owner and guest. If you refuse to supply part or all of this information, we may not be able to fulfil these contracts.
Research and development
We may use the information we collect for testing, research, analysis and product development. This allows us to gain better market insights, improve and enhance the safety and security of our services and to develop new features and products. It also enables us to track the performance of our website and the content within it.
Communications between guests and property owners
We use the information we collect to enable guests and property owners to identify one another and communicate. For example, a guest may contact the owner prior to their holiday to arrange a late arrival or an owner may contact the guest after the holiday if belongings have been left in the property.
Communications between users of our services
We use the information we collect to enable users of our services, including guests, and parties we contract with (such as property owners) to identify one another and communicate. For example, a guest may contact the owner of one of our listed properties prior to their holiday to arrange a late arrival or an owner may contact the guest after the holiday if belongings have been left in the property.
Profiling
We may analyse your information to create a profile about you in order to serve you with relevant content. We may use additional information about you from other sources to help us to do this more accurately and efficiently.
We do not profile in any way that will put you at a disadvantage. We do not profile in any way using sensitive information (such as racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or data concerning a natural person's sex life or sexual orientation).
Marketing communications & advertising
We may communicate with you about our products, services, promotions and news or, where applicable, relevant third parties services.
We may also provide you with relevant advertising and content about our services through third party providers as well as tracking performance of this advertising. For information on how to opt out of this advertising, please see ‘Your Rights’ below.
Verifying information
We may use or share your information with third parties to verify its accuracy.
Legal proceedings and requirements
We may use the information we collect to investigate or address claims or disputes relating to your use of our services, or as otherwise allowed by applicable law.
Job applicants
We ask for information from job applicants to assist with our recruitment process. The information will be used solely in connection with considering and acting upon an application. We may retain your information, but only for the purpose of considering your application for current or future available positions.
We may perform these functions ourselves or use a third party provider to perform these functions on our behalf. Where us a third party they will be required to use your personal information only to perform services for us.
Information sharing and disclosure
We always treat your data with sensitivity and keep it secure. At times we share your information with others where it is either necessary to perform our services or where you have given your consent to do so.
Other parties that we share your data with include:
Guests and property owners
When enquiring about a holiday we are required to share details about the guests with the owner to arrange the booking. When booking a holiday, we will share both the guest details to the owner and the owners details to the guest.
Users of our services
When using one of our services (a guest enquiring about a holiday, for example) we may share details about them with parties we contract with. For example, when booking a holiday, we will share both the guest details to the owner and the owner's details to the guest.
The general public
When you submit content through public forums such as blogs, social media and independent partners for holiday reviews, any personal information provided in such forums is done so at your own risk as voluntarily provided by you.
External service providers and business partners
In order to perform or market our services to you, we may provide information to trusted third parties such as consultants, marketing partners, mailing houses, research firms and other service providers or business partners (for example when sending you the latest brochure or other direct mailings). We do this where we believe we have a legitimate interest or you have given consent to do so. Where we provide your information for these purposes to a party that operates outside of the European Union we ensure that appropriate safeguards are in place.
We will not share your information with third parties for their direct marketing purposes without your consent.
Third party advertising platforms
Where we share your data with third party advertising platforms (such as Google or Facebook) to provide you with relevant and personalised marketing content. This information may be joined with information held within that platform. To opt out or review your privacy settings, please see ‘Your Rights’ below.
With other members of our group
We may share information with our subsidiaries or parent companies to help us provide our services, conduct data processing on our behalf or to inform you of services carried out by our group which we think may be relevant to you.
With relevant authorities
For legal reasons or in the event of a dispute we may share your information when required or allowed to do so by law. For example, if you use another person's credit card, we may be required by law to share information with that credit card holder, including holiday information.
With your consent
We may share your information other than as described in this statement if we notify you and you provide your specific consent for this purpose.
Safety and security
We know how much data security matters to all our customers and we treat your data with the utmost care.
We adopt best practices and operate secure data networks protected by industry standard firewall and password protection to safeguard personal identifiable information. Sensitive data such as payment card information is secured by SSL encryption. Any session requests to our servers are monitored to detect and prevent any suspect activity, fraudulent behaviour or site attacks.
Choice & transparency
Accessing and Correcting Your Information
You can edit the name, phone number, postal address and email address within your account (where applicable) or by contacting us.
Marketing Opt-Outs
You may opt-out of receiving marketing communications from us by contacting us at normandyholidayhomeservices.com,
You can also opt out of certain marketing communications through the following means:
Email:
By following the unsubscribe link at the bottom of each marketing email or updating your preferences in your account (where applicable). Please note that if you do opt out, you may still be sent non-marketing messages, such as booking confirmations or balance reminders that would be relevant to the service we are providing to you.
Post:
By following instructions from within the mailing itself or sending back to the sender address
Advertising on third party websites:
You can opt out of personalised marketing from us on third party websites or apps by visiting the following links:
Google: https://support.google.com/ads/answer/2662922
Facebook: https://www.facebook.com/ads/preferences
Please remember that if you change your preference it may take a short time for those preferences to become effective.
Objecting to profiling
We profile using personal information to analyse performance and better personalise advertising and marketing communications. We do not profile in anyway that will put you at a disadvantage. We do not profile in any way using sensitive information (such as racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or data concerning a natural person's sex life or sexual orientation). Please contact us if you would like to object to this.
How long we keep your data for
We will only keep personal data for an appropriate period of time for the purpose(s) for which we are using it. This period will vary and be dependent on our contractual and legal requirements.
Your rights
You have the right to ask us to provide you with the personal information we may hold for you and what we are using this information for. This is known as a “Subject Access Request”. You also have the right to request that we delete your personal information. Upon receipt of such requests we will endeavour to respond to you as soon as possible, but at least within one month.
If you believe the personal information we hold for your is incorrect, please let us know and we will rectify this as soon as possible.
If you would like to exercise these rights, please contact us at normandyholidayhomeservices.com
If you are not happy with the manner in which we have used your personal information you have the right to complain to a statutory authority.
External links
On our website you will find some links to external websites. Once you have left our website, our responsibility to you at Travel Chapter ends. Please check the privacy policies on other websites.
Updates to this statement
We monitor and review our privacy statement regularly. If we make significant changes we will endeavour to notify you through the website or through others means, such as email.
COOKIES POLICY
Cookies are small text files that are stored on your browser or device by websites, apps, online media and advertisements. They contain information about the use of your computer but don’t include personal information about you (they don’t store your name, for instance). For more information about cookies please visit www.allaboutcookies.org.
‘Pixels’ are used by third parties to track user activities from a domain that they do not themselves operate. Activities include affiliates tracking visitors they have introduced to facilitate commision payments or for online marketing, web analysis or email marketing performance monitoring.
Like most websites, ours use cookies and pixels.
Types and Purposes of Cookies
The table below shows the categories of cookies and why we use them. 3rd party cookies are not an exhaustive list and are intended for illustration.
Authentication cookies These cookies are used to inform us of your logged in status, so we can show you the appropriate experience and features such as pre filling forms, your account information, holiday history, and to edit your account settings.
Who serves?
We do
Analytics cookies We use analytics tools to understand how users find, move around and interact with our websites and apps. We use the information gathered to compile reports and to help us improve our service.
Who serves?
We do
Google
Inspectlet
Site feature cookies To improve your experience we use these cookies for features such as saving your favourite properties to a wishlist, remembering your recently viewed properties, understanding your current email marketing preferences and helping you to pick up where you left off if you need to restart a booking.
Who serves?
We do
Third-party service cookies Some site features and services are managed by external companies, for example sharing tools, social media or video content. These companies may drop cookies on your computer if you are already logged in to them or when you interact with them.
Who serves?
Addthis
LiveChat
Facebook
Twitter
Youtube
Site management cookies These are used to maintain your identity or session on the Website. For instance, where our websites run on more than one server, we use a cookie to ensure that you are sent information by one specific server (otherwise you may log in or out unexpectedly).
Who serves?
We do
Cloudflare
Rackspace
Advertising cookies We use cookies and pixels provided by our partners to deliver relevant advertising. These track the adverts that have been shown and interacted with along with how they performed. This information is used to determine the content and frequency of adverts you may see in the future.
Who serves?
We do
Google
Facebook
Microsoft
AOL
Yahoo
Twitter
AdRoll
BingAds
AWIN
Your Choices
Web browsers are generally set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. However, they are an important part of how our services work, so you should be aware that if you choose to refuse or remove cookies this could affect the availability and functionality of the Services.
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